Frequently Asked Questions – COVID-19

General information

Posted April 6 at 4:05 p.m.

The physical offices of Cégep à distance are closed, but we are still serving you remotely, as we always have.

Our teams are currently working remotely to offer you the best service in these trying circumstances. Our telephone lines are closed. To contact us, please use the form on the Contact us page of our website. 

In-class exams are cancelled, until further notice, in compliance with public health instructions and guidelines.

We will be gradually able to offer solutions for doing final evaluations online. An initial series of examinations will be tested the week of March 30, and more will follow in the weeks ahead. Students waiting to do their final evaluations will be contacted as soon as the evaluations are ready. To focus our efforts on this operation and be able to contact all the students concerned as soon as possible, we are asking you to avoid communicating with us about it: no students will be penalized because of this situation.

New information will be released if necessary. Please check our website and the Campus to stay informed about the situation as it unfolds.

How can I contact the Cégep à distance team?

Posted April 6 at 4:05 p.m.

You can contact our team using the Contact us form or by sending an email to infoscol@cegepadistance.ca.

Our team is continuing to answer all your messages and to support you as well as we can in the current situation.

Please note that the telephone service is temporarily suspended.

Student support

Emergency fund

In these difficult times, Collège Rosemont and Cégep à distance want to share information about the various financial assistance resources that are available to you.

An emergency fund has been put in place. You may apply by completing the form entitled Support for students experiencing financial difficulties.

For more information or to request support, please send an email to aidesfinancierescovid19@cegepadistance.ca. The team will answer you as quickly as possible.

Financial assistance resources 

Canada Emergency Response Benefit (CERB) from the Canadian government

A taxable benefit that provides $2,000 a month in emergency benefits, for a maximum of four months, to workers who have lost their income due to the COVID-19 pandemic. To be eligible for the CERB, the worker must have earned at least $5,000 in the previous year from a job, self-employment, employment insurance benefits or a parental leave program. For more information: https://www.canada.ca/en/department-finance/news/2020/03/introduces-canada-emergency-response-benefit-to-help-workers-and-businesses.html

Other government support measures for individuals  

Several other government measures have been put in place to support individuals and families: increase in the amount of the Canada Child Benefit, postponement of income tax filing deadline, etc. For more information: https://www.canada.ca/en/department-finance/economic-response-plan.html; https://www.quebec.ca/en/family-and-support-for-individuals/financial-assistance/temporary-aid-for-workers-program/

Québec government loans and bursaries program

You did not apply for financial assistance for 2019-2020

You did apply for financial assistance this year

  • The financial assistance payments for April and May will be made as planned.
  • Make sure there are no errors in your application and your calculations. Corrections can be made, if necessary, to collect additional funds. To check your application, you can contact the ministry at 1-877-643-3750 or Infoscol@cegepadistance.ca.
  • You can make an exceptional case application if you are in an exceptional situation that jeopardizes the continuation of your studies.

To make an exceptional case application, you must have received:

1) A reply informing you that you are ineligible for financial assistance for one of the following reasons:

  • You have reached the maximum number of months of study for which you were eligible
  • for financial assistance.
  • You have reached the debt ceiling allowed for your level of education.
  • You have reached the maximum number of authorized months of study and the debt

OR

2) An amount of student financial assistance that you deem insufficient to pursue your education.

  • Repayment of your student loan
  • The Government of Québec has announced it will postpone the repayment of all loans contracted under the loans and bursaries program for full-time studies and the loan program for part-time studies, for a period of six months beginning April 1, 2020. For more information: https://www.quebec.ca/en/education/student-financial-assistance/repayment/

Food banks

Enter your location in this food bank map. Due to the current situation, it is best to make sure the organization is still offering services before you go. You can also check with your municipality to find out about resources in your region. 

Associations coopératives d’économie familiale (ACEF)

These are not-for-profit organizations that help people deal with various financial problems. This article (in French only) provides a list of steps you can take to get back in control of your finances: Vivre d’une paye à l’autre avec un portefeuille en quarantaine. We also recommend that you read this web article (in French only) on measures in place for consumers, from the Union des consommateurs: Covid19 : Tout savoir sur les mesures en place pour les consommateurs.

List of ACEFs in Greater Montréal

(Due to the current situation, please check that the organization is still offering services before you go)

ACEF de l’Est de Montréal

ACEF du Nord de Montréal

ACEF – Centre de Montréal

ACEF du Sud-Ouest de Montréal

ACEF de la Rive-Sud de Montréal

ACEF de Laval

ACEF des Basses-Laurentides (Rive-Nord)

Future students

I would like to study at Cégep à distance. Is that possible during the pandemic?
Posted April 6 at 4:05 p.m.

Yes. New students can apply for admission at any time. Students already enrolled in another college for the winter 2020 session must first contact their college for a commandite or student transfer agreement (see the Student already enrolled in another CEGEP page).

Starting March 30, our services will gradually start back up. Due to the current situation, however, certain services may take longer than usual. Our team is working actively to implement the solutions we need to get our normal operations up and running as soon as possible.

How long does it take to process an application?
Posted April 6 at 4:05 p.m.

The processing time for new applications to Cégep à distance depends on the program chosen, the complexity of your academic record and the number of applications received. Our team is working actively to process every application as quickly as possible.

We will start processing applications March 30. If you submitted an application while the service was suspended, thank you for your patience.

Canada Post may also experience a slowdown due to the pandemic. Please check their updates on the Canada Post website.

How long does it take to process a commandite application?
Posted April 6 at 4:05 p.m.

Students who apply today with a commandite from their college can expect the usual processing time of five business days.

If you submitted a commandite application while the service was suspended, your materials will be shipped the week of March 30.

Canada Post may also experience a slowdown due to the pandemic. Please check their updates on the Canada Post website.

Students

What do I need to know if I am already a Cégep à distance student?
Posted April 6 at 4:05 p.m.

You can continue your courses normally. Your tutors will continue to correct your assignments as usual and be available to answer the questions you submit through the messaging system or voicemail box.

Right now, it is possible that their response time will be a little longer than usual. Thank you for your understanding.

The deadlines for final evaluations will be adjusted as required suit. No students will be penalized.

Please note that a 30-day extension has been granted to all students for free. The dates in your file have already been changed to reflect this.

We are watching the situation unfold hour by hour. For now, please be patient. We will keep you informed of future developments.

Can I turn in my final assignment after the deadline?
Posted April 6 at 4:05 p.m.

No. You must comply with the deadline in your file, but the date has already been extended by 30 days.

If you are in an exceptional situation, please contact us.

I could not do my final evaluation before the deadline. Will I be penalized?
Posted April 6 at 4:05 p.m.

No, you will not be penalized if you did not write your exams because our examination sessions were cancelled. We have granted a 30-day extension to all our students. Rest assured that we are closely watching the situation as it unfolds and that we will contact you as soon as more information is available.

When and how will the evaluations take place?
Posted April 6 at 4:05 p.m.

We are aware that this situation may continue for some time, so we are actively working to implement the solutions required to be able to allow our students to do their final evaluations.

How can I communicate with my tutor?
Posted April 6 at 4:05 p.m.

You can contact your tutor by email or phone, as usual.

Right now, it is possible that their response time will be a little longer than usual. Thank you for your understanding.

I registered for a new course and I have not received my materials yet. When can I expect them?
Posted April 6 at 4:05 p.m.

Our shipping service was suspended for two weeks. The service will start up gradually beginning March 30.

If you completed your application while the service was suspended, your materials will be shipped the week of March 30.

Canada Post may also experience a slowdown due to the pandemic. Please check their updates on the Canada Post website.

Can I request a mention of Incomplete?
Posted April 6 at 4:05 p.m.|Updated April 9 at 11:44 a.m

A form to request a mention of Incomplete (COVID19) is available in the Official forms and documents section of the website. It is intended for students that are unable to finish their internship (stage) due to the impossibility to observe clients on-site. It is also intended for students that wish to request a mention of Incomplete for family reasons, given that daycares have been closed for the public health emergency.
Note that an incomplete does not entitle a student to the units attached to the course. Students who are granted an incomplete must register again if they wish to obtain the course units.